Return & Refund Policy

At NexaVision, we want you to be completely satisfied with your purchase.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be:

• Unused and in its original condition

• In its original packaging

• Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they have been opened or used. Gift cards and clearance items are also non-refundable.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund. If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team. We're always happy to help.